Privacy Policy

1. Information We Collect

We collect information you provide directly — name, email, company details, and phone number when you register for NEXUS or request a demo. We also collect usage data, device information, and cookies to improve our service.

2. How We Use Your Information

Your data is used to provide and improve our AI sales automation services, personalize your experience, communicate updates, and ensure platform security. We never sell your personal data to third parties.

3. Data Storage & Security

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Our infrastructure is hosted on enterprise-grade cloud providers with SOC 2 Type II compliance. Call recordings and transcripts are stored securely and accessible only to authorized account holders.

4. AI & Call Data

Voice calls processed through NEXUS AI agents are recorded for quality assurance and lead qualification. Transcripts are generated automatically and stored within your account. You may delete call data at any time from your dashboard.

5. Third-Party Services

We integrate with trusted partners including voice AI providers, CRM platforms, and analytics services. Each partner is bound by strict data processing agreements aligned with PDPA and international privacy standards.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also withdraw consent for marketing communications. To exercise these rights, contact us at privacy@iamnexus.ai.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, all personal data is permanently removed within 30 days.

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@iamnexus.ai.